Workforce Assessments are like what you'll see on the TV shows, "Undercover Boss" and "The Profit". An "expert" goes into the workplace and gets a feel for how things are operating. They ask lots of questions and try to "experience" how the workforce operates. Undercover Boss showcases the President/CEO going undercover, while The Profit is an outside consultant that assesses the business and actually invests his own money to direct a turnaround.
I think there is value in an outside, unbiased partner doing the assessment. I might be a bit partial given the fact that I offer such services, but the following is how I used a Workforce Assessment process to positively impact a company's bottom line...
The company was having a client attrition problem. They were losing a significant number of clients each month on a pretty small book of business. My first mode of finding the source of the problem(s) was to conduct a Workforce Assessment. I sat down with each key stakeholder for an hour and we discussed his/her perspective on the work environment, training, tools, compensation, pretty much anything that was on their minds. What I found was incredible. Hard working employees who wanted to do their best in spite of a work environment that seemed to derail them at every step of the way. Onboarding? Training? Technology to support what they were doing? Non existent. And to top it off, the majority of the employees weren't sure where their jobs ended and their supervisor's role began. Feedback on performance? What? They weren't even being held accountable for achieving objectives!
Through focused initiatives, we were able to completely turn things around. We got to the point where, instead of losing 3 or 4 clients in a month, the company wasn't losing any for months. Didn't happen over night, but it's amazing what a little focus will do.
If you are ready to really get to the bottom of how your business runs and move in the direction of changing for the better...a more successful, more profitable route, a Workforce Assessment might help. Let us know if we can be of service - we'd enjoy the opportunity to pave the path toward success!
I think there is value in an outside, unbiased partner doing the assessment. I might be a bit partial given the fact that I offer such services, but the following is how I used a Workforce Assessment process to positively impact a company's bottom line...
The company was having a client attrition problem. They were losing a significant number of clients each month on a pretty small book of business. My first mode of finding the source of the problem(s) was to conduct a Workforce Assessment. I sat down with each key stakeholder for an hour and we discussed his/her perspective on the work environment, training, tools, compensation, pretty much anything that was on their minds. What I found was incredible. Hard working employees who wanted to do their best in spite of a work environment that seemed to derail them at every step of the way. Onboarding? Training? Technology to support what they were doing? Non existent. And to top it off, the majority of the employees weren't sure where their jobs ended and their supervisor's role began. Feedback on performance? What? They weren't even being held accountable for achieving objectives!
Through focused initiatives, we were able to completely turn things around. We got to the point where, instead of losing 3 or 4 clients in a month, the company wasn't losing any for months. Didn't happen over night, but it's amazing what a little focus will do.
If you are ready to really get to the bottom of how your business runs and move in the direction of changing for the better...a more successful, more profitable route, a Workforce Assessment might help. Let us know if we can be of service - we'd enjoy the opportunity to pave the path toward success!
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